FAQ
We understand that choosing the right furniture for your home is both an exciting and thoughtful process. Below, you will find answers to our most frequently asked questions, designed to bring clarity and reassurance as you shop with ZUROWEST.
✦ Orders & Payments
Q: How do I place an order?
A: Simply explore our online collection at zurowestltd.shop, select your desired bedside table, and proceed through our secure checkout. You will receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure online payment providers. All transactions are encrypted to protect your details.
✦ Shipping & Delivery
Q: Do you offer free delivery?
A: Yes. Delivery is complimentary within the United Kingdom. For international destinations, shipping is £15, unless your order exceeds £200, in which case worldwide delivery is free.
Q: How long does delivery take?
A: UK orders typically arrive within 3–6 business days. International orders take approximately 7–15 business days, depending on destination and customs clearance.
✦ Returns & Exchanges
Q: What if I change my mind after purchase?
A: No problem at all. We offer 30-day free returns and exchanges. Simply ensure the item is in its original condition and packaging, and we will assist you promptly.
Q: How do I initiate a return?
A: Please email us at info@zurowestltd.shop with your order number. We will provide a prepaid return label and easy instructions.
✦ Product Details
Q: Will my bedside table look exactly like the photos online?
A: We make every effort to ensure accuracy, but natural materials such as marble or ceramic may feature subtle variations in colour or texture. These nuances are part of the charm and uniqueness of each piece.
Q: Do your products require assembly?
A: Most of our bedside tables arrive fully assembled or require minimal setup. Any instructions, if needed, are included with your order.
✦ Customer Support
Q: How can I contact you if I have more questions?
A: Our dedicated customer care team is available to assist you. You may reach us at:
📧 info@zurowestltd.shop
📞 +44 121 371 9632 (Mon–Fri, 9:00 AM – 6:00 PM GMT)
A Final Note
Your satisfaction is at the heart of everything we do. If your question is not listed here, please reach out—we are always delighted to help guide you through your journey with ZUROWEST.